Everything he said at the door matched what the supplier said on the phone, and matched the paperwork when it came through.
Most households never switch, and a good number are paying more than they need to on a tariff they were moved onto by default. Utility Expert visits homes across the UK on behalf of energy suppliers, works out what you're paying now, and tells you plainly whether there's something better available.
It takes about ten minutes, it costs you nothing, and the answer is sometimes that you're already on a good deal.
We are a field sales and customer acquisition business. Energy suppliers appoint us to reach households that comparison sites and call centres don't — people who don't shop around online, and who would rather have something explained face to face than read it in an email.
A clear comparison of your current tariff against what's available, done at your kitchen door in a few minutes, with no charge and no obligation to take anything.
A trained, employed, badged field team working to a written code of conduct, with every sale verified by the supplier before it counts.
We are not an energy supplier, and we're not from your current one. We don't bill you, we don't touch your meter, and we can't switch you ourselves.
Asked in a short feedback survey we send to customers after a visit from one of our representatives. Published unedited.
Everything he said at the door matched what the supplier said on the phone, and matched the paperwork when it came through.
Rep was polite and explained things clearly at the door. Took about ten minutes and I’m paying less than I was.
The young lad who came to the door was very professional, showed me his ID badge straight away and explained everything. Ended up saving a bit of money as well!
Liked that it cost nothing and there was no obligation. Ended up staying with my current supplier, no hassle either way.
Great service, everything was clear and easy to understand.
Lovely chap called Charlie came to the door, helped me get a good deal. The girl on the phone was really friendly and made sure I was happy with everything before I went ahead.
Friendly guy at the door, showed me his badge and they helped me get a good deal.
Got a good deal after speaking to the guy on the phone, didn’t feel pressured at all. Good service.
I don’t normally do things at the door, but the bloke who came round seemed legit and I ended up saving a good bit of money. Happy I went for it.
Hadn’t heard of the company before but the guy at the door was polite and professional.
From the knock to the new tariff, here is every step, so nothing turns up later as a surprise.
Our representative introduces themselves, shows their ID, and says which supplier they're working on behalf of. If it's a bad time, or you're not interested, that's the end of it.
Your supplier, tariff, payment method and roughly what you use — most of it is on a recent bill or in your supplier's app. From that we can tell you whether there's a better tariff for your circumstances.
If you want to go ahead, you talk to an adviser at the supplier or its authorised call centre, either there and then or at a time that suits you. They confirm the price, the term and the terms.
Any agreement is between you and the energy supplier — not with Utility Expert. They send you the full written terms and a welcome pack.
A 14-day cooling-off period applies from the day you agree. Cancel inside it for any reason at no cost, with no interruption to your supply.
Everyone who knocks on a door for us is trained, badged and works to a written code of conduct. We audit against it, and a single serious breach removes someone from the field.
Everything you need if someone has already called, or if you'd rather we didn't.
Email the name and number to checkid@utilityexpert.uk and we'll confirm it the same working day.
We keep a do-not-knock list and check it before any team goes out. Send us the address using the form below and we'll add it within five working days. No reason needed.
Email complaints@utilityexpert.uk. We acknowledge within five working days and reply within twenty. If it concerns a contract with a supplier and you're still unhappy, the Energy Ombudsman can look at it free of charge.
Utility Expert is the field sales arm of The Interactive Team Ltd, a UK business that has worked in energy customer acquisition since 2013. We run inbound and outbound campaigns for major UK suppliers, and Utility Expert is the team that does it in person.
Our representatives are recruited, trained and managed by us. They are not self-employed door-knockers hired by the week, and they don't work to a script that survives contact with a real kitchen doorway.
Use the form for anything: a question about a visit, a request to be taken off our calling list, a complaint, or an enquiry about working with us. It reaches a real person and we reply the same working day.
If you would rather speak to someone, leave a phone number and a rough time that suits, and we will call you back.
hello@utilityexpert.uk
Utility Expert, Erskine House, 1 North Avenue, Clydebank, G81 2DR